Unified Community Portal for Global Stakeholders

The client, a global aerospace and engineering firm, had multiple outdated Salesforce Communities running on legacy infrastructure.

These communities were:

• Fragmented across internal systems

• Misaligned with the brand’s updated identity

• Lacking a scalable information architecture

I led the UX effort to design a new Salesforce Experience Cloud solution that integrated existing content repositories, streamlined navigation, and aligned with brand strategy.

Approach

• Conducted a full review of existing community structures, product catalogs, and taxonomies

• Created an integrated site map across persona groups (direct sales, distributors, partners)

• Designed a high-fidelity Figma prototype (20+ screens) to socialize and validate the vision

• Proposed Coveo for federated search to unify multiple disconnected data sources

Key Features

• Unauthenticated Homepage showcasing portal value props for new visitors

• Coveo-powered federated search across internal and external systems

• Product Discussion Topics to support community engagement and reduce support load

• Future-ready architecture to scale across global user types

Impact

“Lucas was critical to this project.”

— Solution Architect